FAQ

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• Aug 12, 2024

  ✦ How do I track my order?

  Once your order has been dispatched from our warehouse, you will receive an email from us with your tracking number. A shipping confirmation email will be sent to you in 1-2 business days. See...

• Aug 12, 2024

  ✦ Do you offer Express Shipping worldwide?

  At the moment Express Shipping is available in the US only, excluding Alaska and Hawaii. Express Shipping is not available for Alaska, Hawaii, PO Box and APO/FPO addresses.

• Aug 12, 2024

  ✦ Do you process orders during weekend and public holidays?

  Sorry! Our warehouses are closed during weekends and Public Holidays; therefore, your orders will be processed on the next working day.   Please take note of the following holiday so...

• Aug 12, 2024

  ✦ What countries do you ship to?

  Here is a list of countries we currently ship to. Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Latvia,...

• Aug 12, 2024

  ✦ I received the wrong order. What should I do?

  Oh no! We are sorry for the mix up with your order. Please contact our Customer Experience Squad for assistance! Do provide us with your order number, a photo of the products...

• Aug 12, 2024

  ✦ There are missing product(s) in my order. What should I do?

  Oh no! We are sorry for the incomplete order. Please contact our Customer Experience Squad for assistance! Do provide us with your order number, a photo of the products you received, and...