FAQ

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• Aug 12, 2024

  ✦ What happens if my package is returned?

  Sometimes, the parcels are returned due to an incomplete/incorrect address, unclaimed, the addressee is unknown or has moved. Don't worry, please contact our Customer Experience Squad for assistance! Do provide us with...

• Aug 12, 2024

  ✦ Can I cancel my order after I've placed it? What can I do?

  We are sorry to hear that you are canceling your order. Please take note that once the order has been placed we're unable to cancel or modify the order. All...

• Aug 12, 2024

  ✦ Can I modify my order after I've placed it? What should I do?

  Once an order is placed, we are unable to modify the order. Nevertheless, please contact our Customer Experience Squad for the best solution!

• Aug 12, 2024

  ✦ I entered the wrong email address. What should I do?

  Don't worry, please contact our Customer Experience Squad for assistance! Do provide us with your order number, original email address, and the updated email address so that we can update your details...

• Aug 12, 2024

  ✦ I received the wrong product. What should I do?

  Oh no! We are sorry you received the wrong product. Please contact our Customer Experience Squad for assistance! Do provide us with your order number, a photo of the wrong product you...

• Aug 12, 2024

  ✦ I received a damaged/faulty product. What should I do?

  Oh no! We are sorry about it, and we want to sort it asap. Please contact our Customer Experience Squad for assistance! Do provide us with your order number, a photo of...