If you didn't receive the order confirmation, don't place your order again until you're sure the order didn't go through or you may end up with a duplicate order. Please be patient if your order confirmation isn’t delivered to your inbox straight away – it can take a couple of hours. Please ensure that you're checking the correct email address you used to purchase your product with and check it falls into your spam/junk mail. Please make sure to add Sand & Sky to your safe list so this won't happen again.
After placing your order and making the payment, you will receive an order confirmation email, with the following information:
- Order Number
- Name
- Item purchased
- Delivery address
For additional orders made during post-purchase, don't panic if you didn't get the order confirmation email immediately please give us up to 2 hours to send you the most updated order confirmation email. Please take note that the order number will be the same as your original order and you can always use that for your reference.
Once your order has been processed and dispatched from our warehouse, a shipping confirmation email will be sent to you so you can track your order and prepare for your Sand & Sky order arrival.
