FAQ

Aug 12, 2024
✦ My package is stuck, and tracking hasn't updated.

We are super excited for you to receive your order and we're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you...
Aug 12, 2024
✦ My tracking status is marked as undeliverable. What should I do?

Sometimes, the parcels are marked as undeliverable due to an incomplete/incorrect address, unclaimed, the addressee is unknown or has moved. Don't worry, please contact our Customer Experience Squad for assistance! Do provide...
Aug 12, 2024
✦ Can I update my delivery address after placing the order?

Typically, we are unable to edit your shipping address once your order has been processed. You may expect a shipping confirmation email within the next 24 hours! Be sure to...
Aug 12, 2024
✦ What are the countries that you do not ship?

Here is a list of countries we do not currently ship to: Afghanistan, Albania, Algeria, Angola, Argentina, Armenia, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Belize, Bermuda, Bosnia and Herzegovina, Brazil, Bhutan,...
Aug 12, 2024
✦ How do I track my order?

Once your order has been dispatched from our warehouse, you will receive an email from us with your tracking number. A shipping confirmation email will be sent to you in 1-2 business days. See...
Aug 12, 2024
✦ Do you offer Express Shipping worldwide?

At the moment Express Shipping is available in the US only, excluding Alaska and Hawaii. Express Shipping is not available for Alaska, Hawaii, PO Box and APO/FPO addresses.

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