FAQ

Aug 12, 2024
✦ I received the wrong order. What should I do?

Oh no! We are sorry for the mix up with your order. Please contact our Customer Experience Squad for assistance! Do provide us with your order number, a photo of the products...
Aug 12, 2024
✦ There are missing product(s) in my order. What should I do?

Oh no! We are sorry for the incomplete order. Please contact our Customer Experience Squad for assistance! Do provide us with your order number, a photo of the products you received, and...
Aug 12, 2024
✦ What happens if my package is returned?

Sometimes, the parcels are returned due to an incomplete/incorrect address, unclaimed, the addressee is unknown or has moved. Don't worry, please contact our Customer Experience Squad for assistance! Do provide us with...
Aug 12, 2024
✦ Can I cancel my order after I've placed it? What can I do?

We are sorry to hear that you are canceling your order. Please take note that once the order has been placed we're unable to cancel or modify the order. All...
Aug 12, 2024
✦ Can I modify my order after I've placed it? What should I do?

Once an order is placed, we are unable to modify the order. Nevertheless, please contact our Customer Experience Squad for the best solution!
Aug 12, 2024
✦ I entered the wrong email address. What should I do?

Don't worry, please contact our Customer Experience Squad for assistance! Do provide us with your order number, original email address, and the updated email address so that we can update your details...

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