FAQ

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• Aug 12, 2024

  ✦ I'm charged twice. Please help!

  We are sorry to hear that! In such occasions, you will see it as a "Pending" transaction.  Don’t fret! A declined transaction could also appear as "Pending". When this happens,...

• Aug 12, 2024

  ✦ I didn't get my confirmation email. Did I place my order successfully?

  If you didn't receive the order confirmation, don't place your order again until you're sure the order didn't go through or you may end up with a duplicate order. Please...

• Aug 12, 2024

  ✦ Can I change my billing information?

  Sorry, we are unable to edit the billing address once you have successfully placed an order. Don't worry! As long as your shipping address is correct, you will be able...

• Aug 12, 2024

  ✦ What is AfterPay and how does it work?

  Afterpay is a digital service that makes it possible to buy something now and pay it off in fortnightly instalments. Easy Sign-Up: Just select "Afterpay" as your form of payment...

• Aug 11, 2024

  ✦ How can I pay with an eGift card?

  Just like other promo codes, you may add the eGift card code at the shopping cart stage, which is one step before heading to the checkout page. You can also...

• Aug 11, 2024

  ✦ How do I use a Gift Card?

  To redeem your gift card, simply type in or copy and paste your unique gift card number into the Gift Card box in your Order Summary. They work just like...