FAQ

Aug 12, 2024
✦ I'm charged twice. Please help!

We are sorry to hear that! In such occasions, you will see it as a "Pending" transaction. Don’t fret! A declined transaction could also appear as "Pending". When this happens,...
Aug 12, 2024
✦ I didn't get my confirmation email. Did I place my order successfully?

If you didn't receive the order confirmation, don't place your order again until you're sure the order didn't go through or you may end up with a duplicate order. Please...
Aug 12, 2024
✦ Can I change my billing information?

Sorry, we are unable to edit the billing address once you have successfully placed an order. Don't worry! As long as your shipping address is correct, you will be able...
Aug 12, 2024
✦ What is AfterPay and how does it work?

Afterpay is a digital service that makes it possible to buy something now and pay it off in fortnightly instalments. Easy Sign-Up: Just select "Afterpay" as your form of payment...
Aug 8, 2024
✦ What form of payment methods do you accept?

Depending on which country you are from, we offer different payment methods! For Debit/Credit cards, we accept VISA, MasterCard, Diners, Discover and American Express. We also accept Paypal, AmazonPay, Afterpay,...

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