FAQ

Aug 12, 2024
✦ Will my package be charged customs and import charges?

Depending on where you order from, you may be responsible for any charges that may apply to you from customs (e.g. GST, import tax, VAT) or other government agencies of...
Aug 12, 2024
✦ My package says delivered, but I didn’t receive it.

We’re very sorry to hear that your order was marked as delivered even though you have not received it. Generally, your package should arrive before the tracking status is marked...
Aug 12, 2024
✦ Is my order shipped out? I did not receive my shipping confirmation email.

We are super excited for you to receive your order, but please be patient! Typically, it takes 1-2 business days for your order to be processed so you may expect...
Aug 12, 2024
✦ Do you ship to APO addresses?

Yes! Be sure to follow the rules below or your package may not reach you! Please note that APO address delivery may take up to 3 weeks. Write out the...
Aug 12, 2024
✦ Do you ship to PO box addresses?

Yes, we do ship to PO box address for the countries below: The United States & Canada Australia & New Zealand Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Estonia, France, Germany, Greece,...
Aug 12, 2024
✦ Can I redirect my parcel to a different address?

Once your order is processed, we are unable to make any changes to the shipping address. If your package returns to us due to an incorrect address, we will notify...

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